Across Brands
The Documents You Can Find But Cannot Read
Slayer publishes parts diagrams. Google lists them by title. The pages need JavaScript to render, so the documents are findable and unreadable at once. Nuova Simonelli does the same thing.
Across brands
Questions answered by checking all five manufacturers at once, including the ones none of them answers.
Across Brands
Bezzera Publishes Its Parts Catalogues. We Said It Did Not.
Bezzera publishes spare parts catalogues openly, with document codes and revisions. One runs to 136 part numbers and splits by manufacture date. We had recorded this brand as the hardest refusal in our survey.
Across Brands
Does a Portafilter or Basket Fit? What 16 Manufacturers Decline To Say
We read 114 manufacturer documents across 16 brands looking for one sentence saying a part fits a machine. Not one contains it. Four makers get close and all four stop in the same place.
Across Brands
Jura Spare Parts: The Number You Need Is One Nobody Searches For
Jura gates spare parts behind a five-digit article number. 590 people a month search for jura parts. The article number has never been measured in any phrasing we tested.
Across Brands
Nuova Simonelli Parts and Manuals: We Had This Row Wrong
We recorded Nuova Simonelli as publishing brochures behind a form. Its United States arm publishes an open archive with manuals, spec sheets and a part number catalogue. Here is what changed and how.
Across Brands
Quick Mill Publishes an Exploded Parts Diagram and Links It From Nowhere
Quick Mill publishes an exploded parts diagram on its own server. Nothing on the site points at it, a second one is indexed by Google and returns 404, and the spec sheet sits behind a form.
Across Brands
Victoria Arduino Parts and Manuals Are on a Different Domain
Victoria Arduino documentation is not published on victoriaarduino.com. It sits in a shared archive on the Nuova Simonelli United States domain, open, with no form. We had this row wrong.
Across Brands
Where To Get Espresso Machine Parts, Across 28 Brands
We checked what 28 espresso brands publish about their own parts, then checked again by a second method. Thirteen of the 26 re-tested so far publish more than their own websites offer.
Across Brands
What Two Component Makers Publish About Fitment, and What They Decline To
Two of the five espresso brands publish a parts document, and both name their component maker. IMS names Rocket machines by model, publishes every dimension, and still will not say a basket fits one.
Across Brands
What None of Five Espresso Manufacturers Publishes
Five espresso manufacturers were checked for cross-model compatibility, brew temperature and OPV settings. None of the five publishes any of the three.
Across Brands
Where Espresso Serial Number Information Is Published
Five espresso manufacturers were checked for a published serial number format, location or lookup. One publishes all three. The other four publish nothing readable.